FAQs
If you are still stuck please email us at snoohire@shopsnooze.co.nz or direct message us on our Instagram shop_snooze and we will help you as soon as possible so you can get the most out of your hireage.
Babies come into the world loving the rocking, white noise and snug swaddle of the SNOO as this is all they have ever known in the womb! At some point (around approx. the 4 month mark) your baby might start to show signs of either rolling or outgrowing the SNOO which means the transition to the cot needs to happen.
The SNOO phone app allows the parent to put the SNOO into “weaning mode”. Weaning mode slows down the rocking motion until it eventually stops, keeping your baby stationary throughout the night. Weaning mode is typically used for approx. 1 week before putting your wee one into a normal cot.
Read this article from Happiest Baby where Dr. Harvey Karp, the inventor of the SNOO explains the weaning mode feature.
If you are in Wellington, the SNOO will need to be brought back to our drop off location in Churton Park.
If you are outside of Auckland and Wellington and have had the SNOO shipped to you, please let us know when it is all packaged up and you are ready to have it collected, and we will send you a return shipping ticket to attach to the box.
We have 3 collection locations throughout Auckland; Clevedon, Howick & Whitford. You can chose to collect the SNOO from one of these 3 locations and then drop it off again when your rental period has ended.
Our collection and drop off location in Wellington is Churton Park.If you are Auckland based, you can chose to have the SNOO delivered to your home, and then collected at the end of your rental for a small fee. The average cost of delivery/collection is $50 each, depending on your address.
If you are outside of Auckland and Wellington, the SNOO will be shipped to you - shipping will be calculated at the checkout.
If you are interested in purchasing a second hand SNOO - please email us at snoohire@shopsnooze.co.nz, and we will see how we can help you.
We ask that you contact us as soon as you notice a potential issue with the SNOO you are hiring, that may impact on your bond being returned.
When we receive the SNOO back into our care, we will inspect the product and return your bond to you within 48 hours given there are no issues with the condition or functionality of the SNOO, and we will contact you if there are any issues on receipt of the SNOO back with us.
Howeve, we do ask that if during your hire period you notice any spills, to carefully clean these before a stain sets in. Please follow our cleaning guide to ensure the SNOO doesn't get damaged during this process.
Leg lifters for babies struggling with reflux are available for a flat fee of $35 per hire and will be deducted from your bond at the end of your hire. Please get in touch with us if you would like to rent some leg lifters during your hire.
On commencement of your SNOO hire period, you will pay a two week non refundable deposit of $180.
Going forward, $90 will be charged to your card on a weekly basis to cover each additional week of hire.
Your subscription will end once we have your SNOO back in our possession (or we have a notification from the courier that it has been picked up).
If you are still stuck please email us at snoohire@shopsnooze.co.nz or direct message us on our Instagram shop_snooze and we will help you as soon as possible so you can get the most out of your hireage.
Babies come into the world loving the rocking, white noise and snug swaddle of the SNOO as this is all they have ever known in the womb! At some point (around approx. the 4 month mark) your baby might start to show signs of either rolling or outgrowing the SNOO which means the transition to the cot needs to happen.
The SNOO phone app allows the parent to put the SNOO into “weaning mode”. Weaning mode slows down the rocking motion until it eventually stops, keeping your baby stationary throughout the night. Weaning mode is typically used for approx. 1 week before putting your wee one into a normal cot.
Read this article from Happiest Baby where Dr. Harvey Karp, the inventor of the SNOO explains the weaning mode feature.
If you are in Wellington, the SNOO will need to be brought back to our drop off location in Churton Park.
If you are outside of Auckland and Wellington and have had the SNOO shipped to you, please let us know when it is all packaged up and you are ready to have it collected, and we will send you a return shipping ticket to attach to the box.
We have 3 collection locations throughout Auckland; Clevedon, Howick & Whitford. You can chose to collect the SNOO from one of these 3 locations and then drop it off again when your rental period has ended.
Our collection and drop off location in Wellington is Churton Park.If you are Auckland based, you can chose to have the SNOO delivered to your home, and then collected at the end of your rental for a small fee. The average cost of delivery/collection is $50 each, depending on your address.
If you are outside of Auckland and Wellington, the SNOO will be shipped to you - shipping will be calculated at the checkout.
If you are interested in purchasing a second hand SNOO - please email us at snoohire@shopsnooze.co.nz, and we will see how we can help you.
We ask that you contact us as soon as you notice a potential issue with the SNOO you are hiring, that may impact on your bond being returned.
When we receive the SNOO back into our care, we will inspect the product and return your bond to you within 48 hours given there are no issues with the condition or functionality of the SNOO, and we will contact you if there are any issues on receipt of the SNOO back with us.
Howeve, we do ask that if during your hire period you notice any spills, to carefully clean these before a stain sets in. Please follow our cleaning guide to ensure the SNOO doesn't get damaged during this process.
Leg lifters for babies struggling with reflux are available for a flat fee of $35 per hire and will be deducted from your bond at the end of your hire. Please get in touch with us if you would like to rent some leg lifters during your hire.
On commencement of your SNOO hire period, you will pay a two week non refundable deposit of $180.
Going forward, $90 will be charged to your card on a weekly basis to cover each additional week of hire.
Your subscription will end once we have your SNOO back in our possession (or we have a notification from the courier that it has been picked up).
SNOO is not your average bassinet. In fact, it's not even your average smart bassinet! SNOO is the first and only medical device to receive De Novo Approval from the FDA for its ability to keep sleeping babies safely on their backs. And SNOO is the only smart bassinet to include all these sleep-promoting and safety features:
Safe rocking: Babies love motion (after all, during their 9 months in the womb, they were gently rocked with every movement). However, unlike baby swings that hold babies at an unsafe incline, SNOO provides babies a firm, flat surface as it rocks. Additionally, SNOO's special swaddle is secured to the bassinet so you can rest assured that your bub will remain safely on their back all sleep long.All-night white noise: Research has shown that white noise can help 80% of babies fall asleep in just 5 minutes.
Safe swaddling: SNOO's easy 5-Second Swaddle is hip-safe, never unravels, keeps babies safely on the back, and features breathable mesh at the shoulders and legs to keep babies comfy and cool all sleep long.
Easy to customize: Thanks to the free mobile app, you can adjust your bassinet's motion, sound, and cry sensitivity.
In the United States, the FDA De Novo Approval qualifies SNOO as a legally authorized medical device.
It's easy! Once you plug in and set up your smart sleeper, just follow these steps:
Step 1: Swaddle your baby in a SNOO Sack.Open the sack and inner bands and lay your baby down with their shoulders 2 to 3” higher than the neckline of the sack.
Straighten each arm and snugly pull and secure the inner arm bands across Baby's chest. The bottom edge should cover most of Baby's hands, leaving just their fingers exposed. Next, secure the leg flap.
Now, tug the top of the SNOO Sleep Sack up and over each shoulder and fully zip the sack. (The neckline should be well below your child's chin.)
Step 2: Place Baby in SNOO.
When you lay Baby in SNOO, make sure their feet are at the end nearest to the Activity Button.
SNOO Sacks feature wings with a loop on each side. Slide the SNOO Sack's loops onto SNOO's safety clips on either side of the bassinet. (Do this whether SNOO is on or off.)
Step 3: Turn SNOO on.
Press the Activity Button on the front of SNOO. It'll blink white for about a minute as SNOO “boots up.” Once it stops blinking, push the button again. This time, the light will turn blue and SNOO will turn on and begin gently rocking and playing white noise.
When your baby fusses, SNOO waits a few seconds before responding, allowing them to self-soothe. If crying continues, SNOO's gentle rocking gets slightly faster and the white noise gets a bit louder. SNOO then moves through four levels of increased sound and motion, until fussing stops. SNOO is designed to “time out,” turn off, and alert parents via the App after a couple minutes of continued crying, indicating that Baby likely needs a change, a feed, or extra comfort.
Step 4: Customize your SNOO experience.
To increase SNOO's level of sound and motion, simply push SNOO's Activity Button for several seconds. As you continue to push, the button will change color and SNOO will advance to the next level of sound and motion. (You can adjust SNOO's sound and motion with the mobile App, too.)
You can reduce SNOO's level of activity with the mobile App. (To stop SNOO, push the activity button once.)
SNOO has a special feature called Motion Limiter that allows parents to restrict SNOO's motion to the first two levels (recommended for babies under 1 month). Go to the Settings icon of the App, click on your baby's profile, and toggle Motion Limiter on and save. When Motion Limiter is on, you'll see a M icon in the upper right corner.
When Baby is just about ready to move to the crib, engage SNOO's Weaning Mode, which offers Baby sleep-boosting sound all night—but no motion, unless upset. To turn on Weaning Mode, go to the Settings icon on the App. Under the Modes category, toggle to Weaning. When the Weaning is on, a W icon will show in the screen's upper right corner.
A traditional baby bassinet features a safe, flat, firm sleep surface—which is ideal. And they're compact enough to keep in your room, which is what the American Academy of Pediatrics recommends for at least your baby's first six months. SNOO features these very same safe-sleep musts, plus some new ones. For instance, unlike traditional bassinets, SNOO keeps Baby securely swaddled on the back, which is the ideal safe-sleep position for babies. At the same time, SNOO offers Baby white noise and gentle rocking all night long—both proven sleep-helpers. And SNOO is designed to automatically respond to Baby's cries with the just-right increase of soothing sounds and motion, expertly lulling them back to sleep.
There is no other bassinet like SNOO. When compared to other so-called smart bassinets, none of them can keep babies sleeping safely on their backs for all naps and nights. This makes it possible to keep your wee one safely swaddled for up to 6 months. (When babies are not in SNOO, swaddling must stop once Baby begins to roll.) Plus, SNOO works all night long and automatically responds to Baby's cries with pediatrician-designed white noise and safe rocking specifically designed to soothe your baby back to sleep. And, of course, SNOO—coupled with a properly secured SNOO Sack—is the only FDA cleared Infant Sleep System on the market to keep babies safely sleeping on their backs…the position that all pediatricians recommend.
While baby swings and rockers are fantastic at calming babies—and allowing parents a short break—they're not safe for babies to sleep in. The American Academy of Pediatrics (AAP) notes that babies should never be placed on an incline to sleep and never sleep in a swing or baby rocker. That's because a baby's head can flop forward, possibly obstructing their airway, causing suffocation. And if left unrestrained, babies can roll over and asphyxiate.
With the SNOO, however, your baby is safely rocked while in their own sleep space on a firm, flat surface, which is what's recommended. But it's important to know that not all rocking bassinets are the same. Once your little one starts wiggling and rolling, the motion of a rocking bassinet can make it easier for them to become trapped against one side, which is a clear suffocation risk.
When your baby sleeps in the SNOO you can rest assured that they're in the first—and only—medical device to receive De Novo classification from the Food and Drug Administration (FDA) for its ability to keep sleeping babies safely on their backs. Back-sleeping is the number one safe-sleep recommendation by all public health authorities in the United States, including the AAP and the Centers for Disease Control and Prevention.
While the term “smart” is sometimes used for any device that's plugged in or has a connected App, simply being able to move, make noise, or operate remotely doesn't make a bassinet smart! A “smart” sleeper relies on information from the user (aka your baby) to work more efficiently. SNOO, for instance, is designed to respond to your baby's cries with a sophisticated algorithm that mimics the actions of an experienced caregiver. That means SNOO automatically chooses the best motion (a gentle rock for sleep, a slightly faster jiggle for fussing babies), as well as the best white noise (soothing rain for a sleeping baby, and louder womb-like sounds for an upset baby) to help calm your little one. And once your baby settles, SNOO reduces its response back to your selected baseline.
Created by renowned pediatrician Dr. Harvey Karp and MIT-trained engineers, SNOO, is a smarter and safer baby bed that can add 1 to 2 hours of sleep each night for babies 0 to 6 months old.
SNOO's one-of-a-kind safe swaddling, gentle swaying, and all-night shushing was designed to mimic the soothing sensations of the womb, which activates Baby's innate calming reflex—or nature's “off switch” for crying and “on switch” for sleep. Plus, SNOO is responsive, meaning it automatically responds to Baby's fussing with the just-right increase of shushing and motion to help lull your sweet pea back to sleep…often doing so in under a minute.
Finally, SNOO is the first—and only—medical device to receive De Novo Approval from the Food and Drug Administration (FDA) for its ability to keep sleeping babies safely on their backs. Back-sleeping is the number one safe-sleep recommendation by all public health authorities in the United States. SNOO is so safe, in fact, that over 150 hospitals all over the world place their tiniest patients in SNOO!
SNOO's womb-like rocking, all-night white noise, and snug embrace of a safe swaddle are specially designed to calm fussing, reduce night waking, and improve sleep. In fact, SNOO has been shown to add 1 to 2 hours of baby sleep each night. And SNOO's secure swaddle features patented looped “wings” that slide onto SNOO's built-in safety clips, keeping babies from rolling to the stomach during sleep. No wonder SNOO is the only medical device to receive De Novo classification from the FDA for its ability to keep sleeping babies safely on their backs! In short, SNOO:
Securely swaddles Baby on the back. That means once your precious little one is swaddled in their cozy SNOO Sack and clipped into the bassinet, they'll remain safely on their back all sleep long.
Adds roughly 1 to 2 hours sleep each night - most SNOO babies sleep 9 hours or more by 2 to 3 months.
Automatically responds and adjusts to your baby's fussing with motion and sound, often calming babies in under a minute.
Reduces the need for sleep training SNOO's weaning mode allows for a gentle transition to crib.
SNOO boosts confidence.With more sleep, less crying, and fewer worries about baby's safety, parents tend to feel like they're doing a good job meeting their little one's needs... and more sleep helps a new parent feel more like themself, which contributes to overall wellbeing.
If safety, peace of mind, better sleep, and your mental wellbeing are top priorities for you, then YES, SNOO is worth it! Pediatrician-designed, FDA-De Novo-Approved SNOO allows babies to be safely swaddled on their backs—the safest sleep position—for up to six months.
At the same time, research has shown that babies who sleep in SNOO get an 1 to 2 more hours of sleep each night than other babies…and many sleep 9 hours or more by 2 to 3 months old. Plus, another study found that SNOO can help parents feel more rested and less likely to feel mentally stressed.
Finally, research in the journal PLOS ONE concluded that swaddling, sound, and movement work equally well for soothing babies, whether it comes from SNOO or a loving adult…making SNOO a much-needed helper for parents whose “village” is too far away to offer middle-of-the-night soothing that allow weary parents to rest.